Terms of Service

These terms govern your use of Runway (imrunway.com) and the dashboard, websites, and tools it provides. By creating an account or otherwise using Runway, you agree to them. If you’re accepting on behalf of a business, you’re confirming you have the authority to bind that business.

Runway lets a business owner (“operator”) describe their business and receive a generated website along with the operational tools their trade typically needs — booking, a client list, invoicing, and, where enabled, subscription billing or a customer-facing account system. Which tools are active is controlled by the operator from their dashboard.

You’re responsible for the accuracy of the information you provide and for keeping your login credentials confidential. You’re responsible for activity that happens under your account, whether or not you personally performed it, unless it resulted from our failure to secure the platform.

A single Runway account can manage multiple businesses. Access to any one business is controlled through that business’s membership list inside the dashboard.

Runway does not charge a monthly platform fee. Instead, we take a percentage of the payments processed through your Runway-connected checkout, disclosed to you before you enable payments and shown on your dashboard. That fee is separate from, and in addition to, any fees charged by our payment processor, Whop.

If you create subscription plans that charge your own customers on a recurring basis, you are responsible for the accuracy of what those plans promise and for handling disputes or cancellation requests from your customers in line with applicable consumer protection law.

You agree not to use Runway to:

• Sell illegal goods or services, or run a business prohibited by our payment processor’s acceptable use policy.
• Misrepresent your identity or your business to end customers.
• Attempt to interfere with, disrupt, or gain unauthorized access to Runway’s systems or another operator’s account or data.
• Use the platform to send unsolicited bulk communications.
• Reverse-engineer or resell Runway’s software except as an authorized agency partner under a separate agreement.

We may suspend or terminate accounts that violate this section.

You own the content you put into Runway — your business description, logo, images, listings, and client data. You grant us a license to host, process, and display that content solely to provide the service to you and your end customers. We own the Runway software, templates, and platform itself, and nothing in these terms transfers that ownership to you.

Agencies that sign up to manage Runway sites on behalf of clients operate under a revenue-share arrangement disclosed at signup. Agencies are responsible for their own agreements with the businesses they manage and for ensuring those businesses have agreed to these terms.

Payment processing is provided by Whop, a third party subject to its own terms and privacy policy. Runway is not responsible for outages, disputes, or policy decisions made by Whop or any other third-party service we integrate with.

You can close your account at any time from the dashboard. We may suspend or terminate an account for violating these terms, for fraud or suspected fraud, or on reasonable notice for any other reason. On termination, outstanding payouts owed to you will still be settled in line with our payment processor’s standard timelines.

Runway is provided “as is.” We work to keep it reliable, but we don’t guarantee it will be uninterrupted, error-free, or fit for every possible use. You’re responsible for complying with any laws or licensing requirements specific to your trade (for example, disclosures required of real estate listings or health and safety notices) — Runway provides the tools, not the compliance judgment.

To the maximum extent permitted by law, Runway is not liable for indirect, incidental, or consequential damages arising from your use of the service. Our total liability for any claim relating to Runway is limited to the fees you paid us in the three months before the claim arose.

We may update these terms as the product changes. We’ll update the date above and, for material changes, notify operators by email. Continuing to use Runway after a change takes effect means you accept the updated terms.

These terms are governed by the laws of the jurisdiction in which Runway is incorporated, without regard to conflict-of-law principles.

Questions about these terms can go to legal@imrunway.com.